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Information Technology engineer specializing in providing strategic planning and direction in the areas of directory services, identity lifecycle, multifactor authentication, and federated identity.

Technology Summary

Service Platforms: Active Directory, SQL Server, SharePoint, IIS, WSUS, Enterprise Vault, Active Directory Federation Services, Microsoft Forefront Identity Manager
Virtualization: Microsoft Hyper-V, VMware vSphere
Availability Technologies:  Veritas Cluster Server, Microsoft Cluster, F5 BigIP Load Balancer, Windows NLB
Scripting: PowerShell, VBScript
Networking: LANs, WANs, VPNs, Routers, Firewalls, DNS, DHCP, IP Address Management

Key Skills

Team Building & Mentoring
Identity Management
Risk Assessment / Mitigation
Emerging Technology Research
Vulnerability Assessments
Disaster Recovery Planning
Policy / Procedure Development
Active Directory Internals
Offshore Resource Coordination
Regulatory Compliance
System Integration Planning
Multitier Network Architectures
Employee Development
ITIL Framework

Professional Experience

Electronic Arts, Maitland, FL – 2012-Present
Identity Architect – WorkForce Services
Provide strategy and overall technical leadership to develop and refine identity management strategy across the entire EA business.

  • Strategy & Planning: Lead directory design and evolution, including the consolidation of Active Directory Domains. Defined technology standards for directory services, credentials, and metadirectory functions. Collaborate with various EA groups to assess and recommend technologies that support broad organizational needs. Understand the critical components of an enterprise identity platform, such scalability, availability, minimizing single points of failure, provisioning, load balancing, and disaster recovery procedure
  •  Implementation & Deployment: Conduct architecture reviews, integration reviews, and establish a robust quality assurance process, including integration and system testing. Oversee internal and external project dependencies, risks and critical paths; ensure contingency plan is in place; recommend solutions and approve plan & timelines; understand overall impact on all stakeholders. Validate application performance and assist the operations support staff to resolve any application failures or performance concerns.
  • Operational Management: Serve as Level 3/4 Subject Matter Expert to ensure technical problems are resolved in a timely and cost-effective manner. Help create a strong and coherent technical community by developing excellent relationships with technical peers in Global IT, game development teams, and other groups throughout EA. Participate in recruitment, training & coaching of architects / engineers to enhance individual effectiveness and professional growth.

HP Enterprise Services, Heathrow, FL – 2008-2012
Technology Consultant – IT Operations (Symantec Account)
Team lead for large geographically distributed server operations team.  Responsible for mentoring team members, managing project and sustaining operations deliverables, coordinating incident response, and ensuring a consistent, predictable, cost efficient 24×7 operating environment.  Performed architectural reviews for all sustaining Active Directory/identity projects.

  •  Active Directory Consolidation: Served as Active Directory technical lead for a complex migration/consolidation to a new enterprise scale AD platform.  Activities included synchronizing directory and mailbox data, integration with workflow and metadirectory services. Developed methodologies for the migration of users, workstations and servers.
  • Information Security Response and Mitigation: Served as operations contact for multi-million dollar Information Security response and mitigation effort.  Key areas of focus included risk identification, containment, and the delivery of agile server platform management tools.
  • Server Lifecycle Management: Led initiatives to consolidate, virtualize, and remove server platforms that were operating well beyond design expectations.  This effort resulted in dramatic cost savings while minimizing end-user business impact.
  • Offshore Service Transitions: Transitioned server builds, standardized operations tasks and level 1 support from on-shore engineering / operations teams to offshore operations team members resulting in better utilization of lower-cost labor resources.  Developed Level 2 support / escalation procedures for on-shore and European staff.
  • Infrastructure: Drove comprehensive server infrastructure upgrades in large-scale, complex high-technology corporate environment.

Symantec Corporation, Heathrow, FL – 2003-2008
Team Lead
Served as team lead for global operations group.  Responsible for the sustaining operations of several thousand servers and ensuring the availability of the company’s critical enterprise applications.  Managed operating environment that support the business activities of over 19,000 users.

The HIPAA Group, Orlando, FL – 2002-2003
Systems Administrator
Managed the web service infrastructure for fast-growing training and regulatory compliance firm.  Served as lead developer for emerging web applications.  Coordinated search engine optimization tasks and developed business processes.
Military Experience

United States Navy – 1985-1989
Honorably discharged
Developed delegation and development plans for lower-ranking personnel, managed service delivery operations, prepared budgets, and coordinated inventory control methods.

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